Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Assess requirements of current work orders
   • Identify the work orders within the specified schedule period in accordance with company requirements
   • Identify geographic locations of work orders in accordance with company requirements
   • Review work orders to assess the type(s) of pest management services being delivered in accordance with company requirements
   • Estimate time requirements for each work order through comparison with records of similar work orders and in accordance with company requirements
2. Prepare work schedules
   • Prepare a schedule of all work orders to maximise company productivity, achieve business targets and to meet client expectations in accordance with legislative, occupational health and safety (OHS) and company requirements
   • Prepare the schedule to minimise travel time, excess travel and staff downtime in accordance with OHS and company requirements
   • Plan treatment time to minimise disruption and discomfort to clients and personnel at the work site in accordance with legislative, OHS and company requirements
   • Provision is made in the schedule for weather and other variables when planning treatments in accordance with company requirements
   • Schedule all work orders taking into account the skills, preferences, staff capabilities and licences held and in accordance with legislative and company requirements
   • Schedule emergency and priority work orders in accordance with company requirements
3. Monitor and adjust work schedule
   • Advise clients promptly if adjustments to the schedule affect timing of their work order in accordance with company requirements
   • Record reasons for changes to schedules to assist future planning in accordance with company requirements

Required Skills

Refer to Evidence Guide

Evidence Required

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm sufficient ability to use appropriate skills and knowledge to plan and schedule pest management operations Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment

Critical aspects of competency

Allocating and scheduling work orders

Compliance with company and legislativeregulatory requirements

Customer service

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Types of services offered

Knowledge of time requirements to perform each of the pest management services

Contingency factors

Local conditions and travel routes

Scheduling methods

Relevant software programs

Applicable regulations codes of practice and industry advisory standards

OHS legislation and procedures

Work order specifications

Company management structure and reporting procedures

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These are

estimating

time management

problemsolving and contingency management

numeracy to calculate work order times and travel times

communicating clearly and concisely using written and verbal modes

requesting advice or further information

seeking and receiving feedback

working on an individual basis and within a team

planning and organising work

sourcing organising and recording information

customer service

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with

PRMPMB Organise and monitor pest management operations

PRMPM19B Organise and monitor pest management operations

PRMCMNA Facilitate effective client relationships

PRMCMN402A Facilitate effective client relationships.

Resources required to assess this unit

The following resources should be available

access to relevant databases and information sources including industry and company time allocations

work order instructions work plans and schedules and policy documents

assessment instruments including personal planner and assessment record book

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency is best obtained by review of an actual work schedule prepared under normal industry operating conditions or if this is not practicable in a realistic simulated work environment

The competency should be demonstrated over a period of time and observed by the assessor

The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients This information must be relevant by showing evidence of the candidates work performance

Other forms of gaining evidence such as through oral questioning and hypothetical situations scenarios may be used to supplement but not substitute for the practical demonstration of competence

Key competency levels

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard

	Perform the process			Perform and administer the process		Perform administer and design the process
How can communication of ideas and information be applied						Communicate planning and scheduling arrangements with staff
How can information be collected analysed and organised						Collect and analyse information in work orders about requirements in order to organise the scheduling of work
How are activities planned and organised						Plan and organise the work orders into the schedule
How can teamwork be applied						Develop work group responses to managing OHS issues in the workplace
How can the use of mathematical ideas and techniques be applied						Calculate resources and time requirements of work orders
How can problemsolving skills be applied						Analyse resource requirements and allocate work orders within available resource constraints
How can the use of technology be applied						Use technology to record and access information from work orders and schedules

---

Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed alphabetically and may be present for this particular unit.

Clients may include:

body corporate

building supervisor

company/organisation

environmental health officer

executive housekeeper

maintenance manager

owner

person in control of work processes

property agent/manager

tenant.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

defined resource parameters

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

establishing operator identity with client

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

training (induction and refresher) materials

work site access security clearance procedures.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes

relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:

anti-discrimination and diversity

building codes

chemical controls

chemical registers/manifests

consumer protection legislation

dangerous goods Acts and regulations

dangerous goods code

declared pest (plant and animal) reporting

environmental protection issues

equal employment opportunity

freedom of information

industrial relations

motor and commercial vehicle(s) transportation

motor licence and endorsement regulations

OHS Acts and regulations

privacy

public health

trade practices

workplace consultative arrangements.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

animal management/control procedures

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring (e.g. regular blood testing)

hierarchy of hazard control procedures

industry advisory standards

information provided by national registration authority for chemical approval and state government authorities e.g. agriculture, environment protection, health and primary industry

injury and dangerous occurrence reporting

national and industry codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

routes of entry and potential symptoms of exposure from chemicals

safe work practices for equipment, PPE and chemical storage including interpretation of material safety data sheets (MSDS) and hazardous substance information e.g. long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

up-to-date electrical test and tag compliance

use of chemicals in accordance with MSDS

use of residual current devices

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

withholding periods and spray drift.

* Also known as workplace health and safety

Personnel may include:

client's staff

fellow workers (colleagues)

general public including bystanders

venue/facility/building/shopping centre staff/management.

Schedule periods may be:

annual

daily

monthly

weekly.

Schedules may include:

charts and wall-mounted planning boards

computerised or paper-based

to-do lists

work diary.

Work order information may include:

access to work site including timing of access and access and egress points

budget allocations

completion times/dates

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

resource requirements - equipment and materials

specific client requirements e.g. noise control, sensitivity of occupants to pests and/or management, relationships with other customer activities, dress and presentation requirements

use of signage and barriers

work schedules

work site contact person(s)

working in isolated and remote locations.

Work sites may include:

building surroundings

buildings

domestic, commercial or industrial premises.

---